Describe your typical work day.
My typical work day is taking a combination of inbound and outbound calls. Guests will call in to work out a payment arrangement and to resolve issues with their account with me. I also will call guests to try to bring their account current. When guests are current, they are able to use their REDcard in store or on target.com and save 5%!
What is the best thing about being a Senior Specialist?
I love it when a guest calls in frustrated or confused and then I have the ability to turn their experience into a good one by resolving their issues!
What is the hardest thing about being a Senior Specialist?
Some of our guests are going through hardships that no one should ever have to experience. Hearing about their issues, relating to them and finding the best solutions can be quite draining. It definitely takes a special person to work in Collections.
What makes you successful in your role?
I love to learn! When laws or policies change, we have the opportunity to learn new procedures or ways of doing things. I’ve been successful because I embrace those changes and really enjoy helping others learn too.
What was the most exciting thing that happened this month?
I love attending the events Target has during Fall National week! We’ve had fitness classes, speakers (like Serena Williams), concerts, and tons of other things! I’ve gotten my picture taken with Bullseye the past two years in a row. I love him!
Best career advice that you’ve received?
The best career advice I’ve received is to share your career goals with others. This will keep you on track and keep you accountable. Also, if you let people in on your goals, they may keep you in mind for opportunities in the future.
What’s the most memorable event that your team has taken part in?
Our Team has potlucks about once a month where everyone brings their favorite foods in. We always have more food than you can imagine. No one will ever starve in Collections!
Dogs or cats?
Dogs! I lucked out because, during my first week at Target, there was a pet adoption event where they brought in puppies! We could hold them, take pictures and learn how to apply to adopt them. What other company would bring in cute, cuddly puppies on a random Wednesday?!
What is your superpower/unicorn flavor?
My superpower is my laugh because it’s contagious!
What is your favorite thing about working at Target?
Target genuinely cares about the community and about its employees. For example, during Hurricane Maria, there was a picture on the news of cars evacuating Florida on a major highway. In contrast, in the same picture, a Target truck was headed into the path of the storm to deliver much-needed supplies to people. Target’s heart really shines through everything that we do.
Interested in learning more about our service centers? Visit our career site anytime!