Get to know Angelica, Senior Specialist
Describe your typical work day.
My typical work day consist mainly of taking inbound and making outbound calls to help REDcardholders find solutions to bring their accounts up to date. We all have a schedule each day that will specify when we have breaks, lunches, and/or any other meetings, etc. The majority of the day is on the phones, but during the week we may also have a few department events or meetings. It could get monotonous to be on the phone all day, but we make it fun by having games or contests throughout the week.
What is the best thing about being a Senior Specialist?
The best thing about being a Senior Specialist is being able to help others in difficult times. Understanding their situations allows me to empathize with cardholders to help them move forward to a solution. Making a positive impact in our guest’s life is a great feeling and that’s what keeps me going.
What is the hardest thing about being a Senior Specialist?
There is really no hard part of being a Senior Specialist, it’s all about learning and being adaptable. For some people having a set schedule, dealing with guests who sometimes can be upset, and/or dealing with changes can be a challenge. However, if you have an open mind and stay focused on the goals and priorities of helping our guests, you’re able to adapt to anything that comes your way and make a smooth transaction.
What makes you successful in your role?
What makes me successful in my role is having the full support from my leader and peers, as well as the constant recognition for my accomplishments. Being able to receive and implement feedback is also a key factor to my success within Target.
What was the most exciting thing that happened this month?
The most exciting and memorable thing that happened to me this month was having the opportunity to present my developmental growth within Target Collections Loss Prevention Tempe leaders. This gave me the opportunity to showcase my accomplishments and identify my strengths and areas of focus to continue to work on my development.
Best career advice that you’ve received?
The best career advice that I’ve received is to believe in myself and stay positive.
What’s the most memorable event that your team has taken part in?
The most memorable event that my team has been part of recently was a yoga class hosted by the Well Being committee in which every single one of my peers attended and participated in. Being able to attend this class helped us become closer and understand that our Well Being is just as important as the work that we do.
Dogs or cats?
What is your superpower/unicorn flavor?
My superpower is Enthusiasm. Sometimes it can be difficult to bounce into work with a smile, which is why having a positive attitude is important.
What is your favorite thing about working at Target?
My favorite thing about working at Target is the positive energy that is carried throughout the department. Having the opportunity to be part of a company that is constantly finding ways to help others at the same time keeping employees top of mind is awesome.
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