Just in the first week of my internship I had the opportunity to provide a guest with amazing guest service and a true “expect more” moment.
A guest approached the pharmacy counter expressing extreme anxiety about a recent diagnosis. She was nervous about the potential outcomes of her condition and what she would need to do to treat it. She had three young children and is concerned about what the future would hold for her and her family.
I proceeded to take the next forty-five minutes and went step by step through her entire treatment process; how to set up her tools and medicine, what everything meant, what foods she should avoid, which she should eat more of, and a recommended work-out regimen.
When the guest left the pharmacy she had a smile on her face, expressed confidence in being able to manage her disease state and no longer seemed to be experiencing any sort of anxiety or fear.
This opportunity to provide the guest with amazing service gave her the confidence she needed, and also instilled a loyalty to Target. She stated that she will always come to Target for her healthcare needs and questions, and she really appreciated the time we took to help her through a difficult time.
This is my favorite aspect of Target: how we put so much attention and focus into the experience. It creates an overall positive atmosphere both for the guest and the team members. This guest was so distraught and her leaving with such a large smile on her face – I was thrilled the rest of the day. Target encouraging this behavior motivates us as team members to provide amazing guest service and help people like this feel truly amazing when they walk out of the door, and they want to return, even excited to come back to Target.
Thank you, Target for encouraging us to be a great company!
Post by Ashley, Pharmacy Intern
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*photos are of Target team members*