My first pharmacy job was in 1992. It was the classic mom-and-pop operation, and my job was head (and only!) cashier and chief phone operator. The majority of business was delivering prescriptions to nearby nursing homes. So, every morning, the nurses would call in numerous refills for their residents, and I would manually write down the hundreds of numbers they were spouting off to me. Remember, this was long before voicemail, email, and even fax machines.
We’ve come a long way, baby! Twenty years later, there have been vast improvements in getting prescriptions refilled to help cut down on the number of phone calls pharmacies receive and the time guests spend requesting those refills.
Automated phone systems and Target.com/pharmacy were the first two advancements to aid in refill requests. With the automated phone system, guests can call and just type in the prescription numbers they need, day or night, over the phone. They don’t have to wait until we are open, nor do they have to wait on hold to speak to someone. With the internet feature, there are lots of cool options, from refilling prescriptions, transfering from other locations, and even setting refills up for Auto Refill.
Speaking of Auto Refill, this system was designed to eliminate the need to request a refill at all. Guests that are taking a regular medication can set their prescription up to automatically refill when it is due. That way, it is here at the pharmacy waiting for them when they need it.
Recently, Target developed an app for both the iPhone and Android systems that allows our guests to manage prescriptions from their phone. What I love most about the Target Pharmacy app is that you can view your entire prescription profile to request refills when needed. This eliminates the need for a prescription number at all. All our guests have to do is click on the needed medication, and the pharmacy will then refill it for them. This really comes in handy when you need a refill on an eye drop and the box with the prescription number on it was long thrown away.
The app also has a feature where the pharmacy can text the guest to let them know their prescription is ready. This feature was just added, so we are encouraging all of our guests to sign up to receive texts. Then next time you are in your Target pharmacy, ask about getting enrolled to be eligible.
Needless to say, technology has changed the face of pharmacy in a huge way since my days of pen and paper. I can’t wait to see what improvements Target has in store for the next twenty years!
Interested in a healthcare career with Target? Search and apply for opportunities here.