Communication is one of the biggest keys to success in a fast-paced environment at the distribution centers. Knowing the most up to date information allows us to make better decisions each day. It also allows us to stay connected to the bigger company priorities and initiatives.
Each year we take the Best Team Survey to voice opinions on all different aspects of Target. Getting feedback on the areas we are doing well in and opportunities to improve help us become a better team. This year we identified that team members wanted to see more communication about Target, the distribution center and the department from us.
There are several communication vehicles already out there including Communication Alley, Table Talkers, and Start up Announcements. To better understand what the team was looking for in addition to those, we solicited feedback and asked what information they wanted to see. They said they wanted to know about meetings, forecasts, and scheduling information. After taking down those suggestions, the group leaders also met and talked about additional communication we wanted to share with the team. We added monthly focus areas for safety, best practice, and well-being.
We created a communication board right outside the offices to display the information. To ensure that the information is always up to date, we assigned each group leader to a piece of information that he or she would be responsible for updating. We wanted to make the board fun and easy to look at so we used lots of colors and even added a weekly trivia question. On the first day of every week, we ask the team the trivia question during start up. The team decides on a final answer and it is submitted to one of the group leaders. We’re tracking results and we will be awarding the key with the most right answers in a few weeks!
We continue to solicit feedback on what the team members think about the information included on the communication board and we are always looking at ways to improve it. The Best Team Survey is a great way to identify improvement areas, such as communication, to further strengthen the awesome culture at the distribution center!
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